I would highly commend IFG. I was presented with plenty options and given adequate time for consideration. The advice and recommendations received were faultless.
Complete Mortgages t/a IFG Financial Cork
These terms of business set out the general terms under which IFG Financial Cork will provide the following services:
Authorised Status
Complete Mortgages t/a IFG Financial Cork is regulated by the Financial Regulator as a Multi Agency Intermediary and as a Mortgage Intermediary. Our ISFRA authorisation number is A002847/07 and our Insurance Intermediary Authorisation is 29893. A copy of the company’s Statement of Authorised Status and Mortgage Intermediary Authorisation is attached to these Terms of Business.
IFG is part of IFG Group plc. IFG is a joint venture company owned equally by IFG Group plc and GE Capital Woodchester Ltd.
Our authorisation status can be verified on the following registers maintained by the Financial Regulator which can be accessed on www.financialregulator.ie:
Multi Agency Intermediary – Register of Investment Business Firms authorised under Section 10 of Investment Intermediaries Act 1995 (Section 10 Register) and Register of Investment Product Intermediaries (Section 31 Register)
Insurance Intermediary – Insurance Mediation Register.
Mortgage Intermediary – Mortgage Intermediary Register
Remuneration Policy
In respect of mortgage undertakings IFG Financial Cork is in receipt of mortgage commissions from IFG Investment & Mortgage Services Ltd t/a IFG Mortgage Broker Solutions.
IFG Financial Cork may also opt to charge a fee in certain circumstances. If this occurs, you will be fully appraised of the cost involved and a signed authority form will be obtained from you.
Conflict of Interest Policy
It is the policy of the firm to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any such conflict you are entitled to assume that none arises.
IFG Financial Cork will, if necessary exercise its legal rights to receive any payments due to it from clients for business services provided by it and, to be reimbursed for any value obtained by the firm on behalf of clients who subsequently default in any payment due to the firm.
Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.
IFG Financial Cork holds an appointment with the following mortgage & insurance undertakings : – Mortgage Undertakings
In respect of mortgage undertakings, IFG Financial Cork holds a letter of appointment from IFG Investment & Mortgage Services Ltd t/a IFG Mortgage Broker Solutions.
This enables IFG Financial Cork to arrange your mortgage through one of the following lenders:
Life Assurance Undertakings
Canada Life
Irish Life
Hibernian
New Ireland
Friends First
Eagle Star
Caledonian
General Insurance Undertakings
ACE Europe
Coyle Hamilton
Benchmark
AFC Shipbrokers Ltd
John Cahill & Co
AIG Europe
Davis Group
MCM Group Ltd
Allianz Ltd
D & D Insurances
NBJ Group Ltd
AON Ltd
Eagle Star Insurance Comp
O.A.A.G.C
Aquabroker
Ecclesiastical Ltd
Quinn Direct Insurance
AXA Broker Ltd
Fabien Risk Services Ltd
Robertson Taylor Ltd
Bloodstock Underwriting
First Ireland Risk Management
Royal & Sun Alliance
M Murphy Insurance Services
Crispin Speers & Partners
St Paul’s Ireland Ltd
Hayward Aviation Ltd
Chesterfield
Hibernian Insurance plc
Cooper Gay & Co
Insurance Marketing Ltd
Windsor Insurance Brokers
WISE Underwriting Ltd
Butcher Robinson Staples (Marine)
Client Premium
IFG Financial Cork will accept payments in respect of a premium from clients in circumstances where Section 25(G) of the Investment Intermediaries Act, 1995 applies. Payments must represent premium in respect of either a renewal of a policy, which has been invited by an insurance undertaking or a product producer or a proposal accepted by an insurance undertaking or product producer.
Receipts
IFG Financial Cork will issue receipts for each payment received pursuant to Section 30 Investment Intermediaries Act, 1995 and Chapter 2 Rule 18 of the Consumer Protection Code.
Complaints Procedure
A customer defines a complaint as an expression of dissatisfaction, whether justified or not. Complaints may come from a number of different forms. .
All complaints should be directed to
Fergus O’Halloran
Complete Mortgages t/a IFG Financial Cork.
82 South Mall
Cork
Our Objectives
1. To respond to complaints in a courteous, timely and fair manner.
2. To endeavour to address the specific issues raised by our customers, and where appropriate, update our procedures to avoid re-occurrence of problems.
3. To endeavour to achieve a situation where our customer feels we have addressed the complaint
4. Where customers remain dissatisfied with the outcome of our efforts to resolve their complaint, to ensure they are notified of their right to refer their grievance to the Financial Services Ombudsman. if applicable.
Contact details of Financial Services Ombudsman as follows:
3rd Floor, Lincoln House, Lincoln Place, Dublin 2
Lo call 1890 88 20 90, telephone 01 662 0899
Email; enquiries@financialombudsman.ie
All complaints will be dealt with as follows
1. The complaint can be received in written or verbal format. Where the complaint received is verbal, the complainant will have the opportunity to have the complaint treated as a written complaint.
2. Details of all oral complaints are recorded in writing
3. The complaint is recorded and documented on the customers file.
4. The complaint is acknowledged within 5 business days of receipt of the complaint. A copy is placed on the customers file.
5. The Complainant shall receive a regular written update on the progress of the investigation at intervals of not greater than 20 business days, while the investigation of the complaint is ongoing.
6. We will endeavour to investigate and resolve the complaint within 40 business days of receipt of the complaint. Where 40 business days have elapsed and the complaint is not resolved, the complainant will be informed of the anticipated timeframe within which we hope to resolve the complaint and the complainants right to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman.
7. Within 5 business days of the completion of the investigation of a complaint, the firm will send the complainant a letter explaining clearly the outcome of the investigation and, if appropriate, explaining the terms of any offer of settlement which the firm is prepared to make in settlement of the complaint.
8. Any subsequent or follow up queries will be dealt within 5 business days of receipt of the enquiry.
9. Where it has not proved possible to resolve the customer’s complaint, and the complainant remains dissatisfied with the outcome and the firm believes it cannot make any further progress on the matter, the complainant will be advised of this and they are entitled to refer their complaint for consideration to the Financial Services Ombudsman or the Pensions Ombudsman.
10. All correspondence in relation to customer complaints will be retained for a minimum period of six years from the date of the last correspondence about the matter.
11. The firm will provide information about the subject matter of the complaint to the Financial Services Ombudsman or the Pensions Ombudsman, if requested to do so when a complaint has been referred to the Ombudsman by a customer.
12. The complaint log will be retained permanently and will be available for inspection by the Financial Services Ombudsman, Pensions Ombudsman and the Financial Regulator.
Investor Compensation Scheme
IFG Financial Cork is a member of the Investor Compensation Scheme, which provides certain remedies to eligible clients on default by the firm. Your legal rights against the firm are not affected by this scheme.
Under 38 (1) of the Investor Compensation Act, 1998, I wish to draw your attention to the following:
a) The Investor Compensation Act, 1998, provides for the establishment of a compensation scheme to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.
b) This firm is a member of the compensation scheme
c) Compensation may be payable where money or investment instruments owed or belonging to clients and held, or in this case of investment instruments, administrated or managed by this firm cannot be returned to those clients for the time being and there is no reasonably foreseeable opportunity of the firm being able to do so.
d) A right to compensation will arise only:
I. if the client is an eligible investor as defined in the Act,
II. if it transpires that this firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm , and
III. to the extent that the clients loss is recognised for the purposes of the Act.
e) where an entitlement to compensation is established, the compensation payable will be the lesser of:
1. 90% of the amount of the clients loss which is recognised for the purposes of the Investor Compensation Act 1998 or
2. Compensation of up to Eur20,000.
|